Frequently Asked Questions

Yes — every Express Ultra cleaner arrives fully equipped with professional-grade products, microfiber cloths, vacuums, mops, and any specialty tools needed for your space. You don't need to buy or provide anything.

Apartments, condos, brownstones, single-family homes, townhouses, lofts, Airbnbs, offices, co-working spaces, retail storefronts, and post-construction sites. Each cleaning is tailored to the size, finishes, and traffic of the space.

Standard cleaning covers all common surfaces, kitchens, bathrooms, floors, dusting, and trash. Deep cleaning adds baseboards, doorframes, light fixtures, ceiling fans, inside windows, behind/under furniture you can move, inside appliances on request, vent covers, and detailed grout/tile work. We recommend a deep clean for first-time clients and once or twice a year thereafter.

Yes — our move-in/move-out service is one of our most-requested. We focus on inside cabinets, drawers, appliances, closets, and every corner that gets ignored when furniture is in place. Most clients booking a move-out get their full security deposit back.

Absolutely. Construction dust ends up in places nothing else does — inside cabinet hinges, behind switch plates, in window tracks. Our post-construction crew uses HEPA vacuums and a multi-pass approach so the space is genuinely move-in ready, not just visibly clean.

By default we use eco-friendly, low-VOC, fragrance-free products that are safe around children and pets. If you have specific allergies or product preferences, just tell us and we'll match them — bring-your-own products is also welcome.

Yes, with same-day photo confirmation so you know it's photo-ready before the next guest arrives. We can also handle linen swaps and basic re-stocking when supplies are provided.

If your building has insurance, certificate, or vendor-document requirements, share them with us when you request a quote so we can confirm whether we can meet them.

Fill out the contact form, call (845) 833-0111, or message us on WhatsApp. We'll text you back within a few hours with a quote and the next available slots. Same-week and same-day appointments are often possible depending on demand.

Our team speaks English and Spanish. We can usually accommodate Russian, Polish, and Mandarin requests on advance notice.

Not at all. Most clients give us building access or leave a key with the doorman; many prefer to be out so they can come home to a clean space. We're fully insured and every cleaner is background-checked.

Regular cleaning starts from $160 for a studio and $175 for a one-bedroom. Deep cleaning starts from $220 and move-in/move-out cleaning from $250. Supplies are included, and we confirm your final price after a free quote based on size, condition, bathrooms and extras. The full price list is on our Pricing page.

Free up to 48 hours before your appointment. 24–48 hours before: $40 fee. Under 24 hours, or if we can't get in (lockout / no access): 50% of the booking (minimum $80). Recurring plans have no long-term contract; give 7 days' notice to pause or cancel.

We accept credit/debit cards, Zelle, Venmo, ACH, and cash. Recurring clients are typically auto-charged after each visit; one-time clients pay on completion or via invoice.

Yes — recurring clients get priority scheduling and the same dedicated cleaner whenever possible. Recurring plans save 15% weekly, 10% bi-weekly and 5% monthly off the regular cleaning price, with no long-term contract (7 days' notice to pause or cancel). If your home hasn't been professionally cleaned recently, the first visit is billed at the deep-cleaning rate, or the regular price plus $50. Most NYC apartments do best on a bi-weekly cadence.

If we missed something, tell us within 24 hours and we'll come back to re-clean those areas for free. We'd rather make it right than have an unhappy client.

Brooklyn homes use the same starting prices as the rest of our service area: regular cleaning from $160 for a studio and $210 for a two-bedroom, and deep cleaning from $220. Brownstones and larger homes are priced by bedrooms and bathrooms. Your final price is confirmed after a free quote.

Manhattan apartments start from $160 for a regular cleaning of a studio and $175 for a one-bedroom, with deep cleaning from $220. If there is no street parking near your building, paid parking is added to the bill. We provide a certificate of insurance for doorman buildings on request.

The main factors are the size of the home (bedrooms and bathrooms), its current condition and how recently it was professionally cleaned, the type of service, any add-ons such as inside the fridge or oven, pet hair, how often you book, and parking or building access. We confirm everything in your free quote before the visit.

Yes. Recurring plans save 15% weekly, 10% bi-weekly and 5% monthly off the regular cleaning price, with no long-term contract (7 days' notice to pause or cancel). If your home hasn't been professionally cleaned recently, the first visit is billed at the deep-cleaning rate, or the regular price plus $50.

The minimum for a one-time residential booking is $160. Hourly bookings start at $55 per cleaner-hour with a 3-hour minimum ($165).

Professional supplies and equipment are included in every price. Eco-friendly or hypoallergenic products are available on request at no extra cost. Using your own products does not change the price.

Regular / standard cleaning starts from $160 for a studio, $175 for a one-bedroom, $210 for a two-bedroom and $265 for a three-bedroom, and from $320+ for four bedrooms or more. Each extra bathroom adds $40. Supplies are included, and your final price is confirmed after a free quote.

Deep cleaning starts from $220 for a studio, $260 for a one-bedroom, $320 for a two-bedroom and $400 for a three-bedroom, and from $500+ for four bedrooms or more. Each extra bathroom adds $75. Supplies are included, and your final price is confirmed after a free quote.

Move-in / move-out cleaning starts from $250 for a studio, $300 for a one-bedroom, $370 for a two-bedroom and $470 for a three-bedroom, and from $600+ for four bedrooms or more. Each extra bathroom adds $75. Supplies are included, and your final price is confirmed after a free quote.

Light to standard construction dust starts from $0.40–$0.60 per square foot, with a $400 minimum. Heavy debris is quoted on site. The price depends on the size of the space, the scope of the renovation and how much dust is present; send photos and we'll confirm it in a free quote.

Starting prices: armchair $70, loveseat $120, 3-seat sofa $150, sectional $200 and dining chair $20 each. Rugs start from $60 and mattresses from $90. Your final price is confirmed after a free quote based on size, fabric and condition.

Office cleaning starts from $55 per cleaner-hour with a 2-hour minimum, or per visit from $180 for up to 1,000 sq ft and $300 for 1,000–2,000 sq ft. Larger spaces are quoted on request. Recurring contracts save 10%.

We cover all of Brooklyn — including Park Slope, Williamsburg, Bushwick, DUMBO, Brooklyn Heights, Bay Ridge, Crown Heights, Bedford-Stuyvesant, Greenpoint, Sunset Park, and Cobble Hill — and all of Manhattan from FiDi up through Harlem and Washington Heights, including the Upper East Side, Upper West Side, Midtown, Chelsea, the West Village, the East Village, and the Lower East Side. If your neighborhood isn't listed, just ask — we likely cover it.

We serve Brooklyn homes and offices, including the neighborhoods listed on this page. If yours is not listed, ask when you request a quote.

Yes. Tell us the number of floors, bathrooms and whether the garden level or cellar is included so we can plan the time and team size.

You can meet us at the door, use a lockbox or leave a key with a neighbor or super. We will confirm the arrangement before the visit.

No. We bring our own supplies and equipment. If you prefer fragrance-free products or want us to use your own, let us know.

Ask about availability for your preferred dates when you request a quote. We will reply with a custom quote and available times.

We serve Manhattan homes and offices from the Financial District to Inwood, including the neighborhoods listed on this page. If yours is not listed, ask when you request a quote.

Yes. Tell us your building's check-in process and we will make sure our name is on the list. Keys can be left with the doorman if the building allows it.

Tell us your building's requirements and management contact when you request a quote so we can confirm whether we can meet them.

Yes. Let us know the floor so we can plan the visit. We bring our own supplies and equipment.

Yes. We clean small offices, studios and storefronts, scheduled around business hours and building vendor rules.

Yes. We bring our own supplies and equipment, including vacuums and mops. If you prefer fragrance-free products or want us to use products you already own, let us know.

We aim for consistency on recurring schedules so the person cleaning learns your home and preferences. Ask about this when you book and we will tell you what we can arrange.

If your home has not been professionally cleaned recently, yes. A deep cleaning removes built-up grime so regular visits can focus on upkeep. If your place is already in good shape, we can start with regular visits right away.

Yes, schedules can be adjusted. Contact us as early as you can so we can rearrange the calendar, and ask about availability for the new date.

Regular cleaning keeps everyday surfaces clean. Deep cleaning adds detail work such as baseboards, door frames, grout, radiators, cabinet fronts and appliance interiors on request. It takes longer and is usually done a few times a year.

Many households book one or two a year, often in spring and fall. If you have regular cleaning, a periodic deep cleaning keeps detail areas from building up.

It depends on the size and condition of your home and the extras you choose. We confirm the expected time in your quote.

Yes, on request. Please empty the fridge before we arrive so we can clean shelves and drawers properly.

Yes. We dust and wipe radiators and radiator covers that are accessible. Radiators can be hot during heating season, so let us know if the heat cannot be turned down in your unit.

If the apartment will be empty, choose move-in/move-out cleaning, which includes the inside of cabinets, closets and drawers. If you are still living there with your furniture in place, a deep cleaning is the right fit.

After the movers have taken everything out and before your final walkthrough or key handoff. Cleaning an empty unit is faster and more thorough, and nothing gets tracked back in.

We cannot guarantee a deposit outcome, since that depends on your lease and your landlord. We focus on the kitchen, bathrooms, floors and fixtures that walkthroughs usually check.

Yes. We need running water and electricity, including working lights in rooms without windows. Let us know in advance if anything has been shut off.

Yes, but we cannot clean behind or inside items that remain. Tell us what will be left so we can plan the visit and adjust the quote.

Not necessarily. You can leave keys with the doorman or super, use a lockbox, or meet us at the start. Tell us how the building handles vendor access.

After every trade has finished, including painting and touch-ups. If work continues after the cleaning, new dust will settle and some areas will need to be redone.

No. We clean dust and residue, but leftover materials, packaging and construction waste should be removed by your contractor before we arrive.

We clean vent grilles, accessible duct openings and radiator covers. Full duct cleaning inside the system is a separate specialty service.

Yes. We clean small commercial spaces after fit-outs. Let us know the building's rules for after-hours or weekend access.

It depends on the fabric, the cleaning method and the airflow in the room. Opening windows or running a fan or AC speeds drying; keep people and pets off until it is fully dry.

Not always. Many stains lift well, but set-in stains, ink, dye transfer and sun fading may only lighten. We will tell you what to expect before we start.

W means water-based cleaning, S means solvent-based only, W/S allows either, and X means vacuum only. We check the code before choosing a method.

Leather needs a different process from fabric upholstery. Ask when you request a quote and tell us the type of leather if you know it.

No. We clean furniture where it sits. Just clear items off it and make sure there is room to walk around it.

Yes. Upholstery cleaning can be added to a deep, regular or move-in cleaning. Mention it in your quote request so we plan the time.

Yes, we schedule around your business hours and your building's vendor rules. Ask about availability for early morning, evening or weekend slots.

Tell us your building's requirements and property manager contact when you request a quote so we can confirm whether we can meet them.

Yes. We bring our own cleaning supplies and equipment. Restroom paper products and soap refills are usually supplied by the business, and we refill them if you provide them.

It depends on headcount and foot traffic. Small offices often choose weekly or a few times a week; busy storefronts may need more frequent visits.

Not if your building allows key, fob or code access for vendors. We will confirm the access arrangement and check-in process before the first visit.