This Privacy Policy explains how Express Ultra Cleaning Services LLC ("we", "us" or "our") collects, uses and shares personal information when you visit expressultracleaning.com, request a quote, apply for a job, use the chat assistant on our website, or contact us by phone, text message or email.
1. Information we collect
We collect the information you give us and a limited amount of technical information:
- Quote requests: your name, phone number, email address, the service you need, your borough, an optional preferred date and anything you add in the message field (for example, home size, pets, parking or building access).
- Job applications: your name, phone number, email address, the borough(s) you can work in, your cleaning experience, your availability and whether you are eligible to work in the United States, plus, if you choose to share them, the languages you speak and a message about yourself.
- Service records: information needed to schedule, deliver and bill a cleaning, such as your address, access instructions, appointment history, notes, invoices and before-and-after photos our cleaners take of the work.
- Calls, text messages and email: your phone number or email address, the content of the messages you send us, and call details such as date, time and duration. Calls may be recorded, transcribed and summarized (see “Phone calls”).
- Website chat: the messages you type into the chat assistant.
- Technical information: like most websites, our servers and service providers automatically receive your IP address, browser type and the pages you request, which we use to deliver the site and keep it secure.
We do not collect payment card numbers through this website.
2. How we use information
- To respond to your quote request and prepare your quote.
- To schedule, confirm, deliver and invoice our services, and to handle re-cleans and other service questions.
- To contact you by phone, text message or email about your request, appointments and service.
- To review job applications and contact applicants.
- To answer questions in the website chat.
- To keep accurate records, train our team and improve our service.
- To protect our business, customers and staff, prevent fraud or abuse, and comply with the law.
We do not sell your personal information, and we do not use it for targeted advertising.
3. Text messages (SMS)
If you give us your mobile number, we may send you text messages about your quote request, appointments and service, and reply to messages you send us. Text messages are sent and received through our SMS providers, Twilio and Telnyx, which process your phone number and the content of the messages to deliver them.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving text messages, or reply HELP for help. Consent to receive text messages is not a condition of purchase. After you reply STOP, we may send one final message confirming that you have opted out.
We do not sell or share mobile phone numbers or text message opt-in information with third parties for their own marketing.
4. Phone calls
Our business phone line is provided by D Line. Calls to and from our business line may be recorded, and recordings may be transcribed and summarized with artificial intelligence (AI) tools through D Line. We use recordings, transcripts and summaries to keep accurate records of your requests, follow up with you and improve our service.
If you prefer not to be recorded, tell us at the start of the call, or contact us by email instead.
5. Email
Email we send and receive is processed by our email provider, Resend, including your email address, the content of the message and any attachments.
6. Website chat assistant
The chat assistant on our website is an automated AI assistant powered by Alibaba Cloud Model Studio (Qwen). The messages you type are sent to that provider, which may process them outside the United States, to generate replies. Please do not share sensitive information, such as payment card numbers, in the chat.
Your conversation is saved in your browser's local storage so it is still there when you come back. You can delete it at any time with the refresh (↻) button labeled “New conversation” in the chat header or by clearing your browser data.
8. Service providers and sharing
We share personal information only with service providers that help us run our business, and only as needed for the services they provide to us:
- hosting and infrastructure providers that run our website, servers and databases;
- Cloudflare, for content delivery, DNS and website security;
- Twilio and Telnyx, for text messages;
- D Line, for our business phone line, call recording, transcription and AI call summaries;
- Resend, for sending and receiving email;
- Alibaba Cloud Model Studio (Qwen), for the website chat assistant;
- Google Fonts, for website fonts;
- Instagram (Meta), if you message us there.
We may also disclose information when required by law or legal process, to protect the rights, property or safety of our business, customers, staff or others, or as part of a merger, sale or reorganization of our business.
9. How long we keep information
We keep personal information only for as long as we need it for the purposes described in this policy, such as providing our services, keeping business, accounting and tax records, resolving disputes and enforcing our agreements. Job application information is kept while we consider your application and for a reasonable period afterward. When information is no longer needed, we delete or anonymize it.
10. Security
We use reasonable administrative, technical and physical safeguards to protect personal information, such as encrypted connections (HTTPS) and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
12. Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing [email protected] or calling (845) 833-0111. We may need to verify your identity before we act on a request. Depending on where you live, you may have additional rights under applicable law, and we will respond to requests as that law requires. To stop text messages at any time, reply STOP.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it last changed. The current version is always posted on this page.
14. Contact us
Questions or requests about this policy: Express Ultra Cleaning Services LLC, Brooklyn, New York. Email: [email protected]. Phone: (845) 833-0111.